Returns & Refunds Policy

No-Return Policy

RonitArtWork generally operates a no-return policy for products purchased through our website. Returns are not accepted simply because a customer changes their mind, no longer wants the product, selects the wrong size or colour, or otherwise decides not to keep the product.

Customized Products

Customized neon signs and personalized products are generally not eligible for cancellation, return or exchange once production has started because they are created according to the customer’s specifications.

Important Exception

Our no-return policy does not remove applicable rights relating to products that are damaged during delivery, defective, incorrectly supplied, covered by warranty, or otherwise subject to a remedy required by applicable law.

Claims

If you receive a damaged, defective or incorrect product, contact us promptly. We may request your order number, photographs, packaging photographs, unboxing video if available, and a video demonstrating the issue where relevant.

Refunds

Where a refund is approved, it will normally be processed using the original payment method or another appropriate method. Processing time may depend on the payment provider or bank.